Before initiating a repair request, contact our technical support team at firstname.lastname@example.org to see if we can troubleshoot and resolve your issues over the phone or by email. If it is determined that a service repair is needed, we will direct you to our website to request a RMA. After registration and login on the website, we will reply to you with a RMA number and the current warranty status of your device according to the serial number. All devices over 1 year old is considered out of warranty unless a proof of purchase is provided. Here are steps to request a RMA.